Endpoints and Data Center Manager at Equity Bank Rwanda Ltd
Key Responsibilities
- Endpoint Infrastructure Management
- Manage the lifecycle of end-user devices, including:
- Desktop computers
- Laptops
- Printers and multifunction devices
- ATMs
- Note counters and branch devices
- Ensure standardization, deployment, configuration, and maintenance of endpoint devices.
- Oversee operating system deployment, patch management, and software installation.
- Ensure endpoints comply with security policies and IT standards.
- Data Center Infrastructure Oversight
- Oversee the operations of primary and disaster recovery data centers.
- Supervise management of power infrastructure, including:
- UPS systems
- Generators
- Power distribution
- Ensure proper operation of cooling systems, environmental monitoring, and structured cabling.
- Monitor data center capacity, availability, and operational performance.
- Team Leadership and Supervision
- Lead and supervise the Endpoint Support Team and Data Center Engineers.
- Assign tasks, monitor performance, and provide technical guidance.
- Ensure teams meet service delivery targets and operational KPIs.
- Conduct team training, mentoring, and performance reviews.
- IT Asset and Device Management
- Manage the inventory and lifecycle of endpoint devices and data center equipment.
- Ensure accurate asset tracking and documentation.
- Coordinate device procurement, deployment, replacement, and decommissioning.
- ATM and Branch Device Management
- Oversee installation, maintenance, and monitoring of ATMs.
- Ensure the operational availability of note counters and branch technology devices.
- Coordinate with vendors for maintenance and technical support.
- Incident and Problem Management
- Ensure timely resolution of endpoint and infrastructure incidents.
- Lead root cause analysis for recurring issues.
- Implement preventive measures to reduce system downtime.
- Vendor and Service Management
- Manage relationships with vendors supplying endpoint equipment, ATMs, printers, and data center infrastructure.
- Ensure vendors meet contractual obligations and service level agreements (SLAs).
- Compliance and Security
- Ensure endpoint and data center systems comply with IT security policies and regulatory requirements.
- Support IT audits, compliance checks, and risk assessments.
Qualifications
Required Qualifications
Education
Bachelor’s Degree In One Of The Following
- Information Technology
- Computer Science
- Computer Engineering
- Electrical or Electronics Engineering
- Telecommunications Engineering
Experience
- 5–7 years of experience in IT infrastructure or end-user computing support.
- Experience managing:
- Endpoint devices (PCs, printers, laptops)
- ATMs and branch devices
- Data center infrastructure
- At least 2–3 years in a supervisory or management role.
Technical Skills
Experience in banking or financial institutions is highly preferred.
- Endpoint device management
- Windows operating systems and enterprise deployment
- Printer and peripheral device management
- ATM infrastructure management
- Data center infrastructure management
- IT asset management systems
- IT service management processes (ITIL)
Certifications (Preferred)
- ITIL Foundation
- Microsoft Certifications
- Data Center Certifications (CDCP)
- Project Management Certifications (PMP or PRINCE2)
Key Competencies
- Leadership and team management
- Problem-solving and troubleshooting
- Vendor and stakeholder management
- Strong organizational and documentation skills
- Ability to manage large-scale IT environments
Scope of Responsibility
The Endpoints And Data Center Manager Oversee Infrastructure Across
- Head Office
- Data Centers
- Disaster Recovery Site
- Campus Locations
- All Branches
Managing
- Endpoint Support Team
- Data Center Engineers
- Branch Technology Devices
Organization
Equity Bank Rwanda Ltd
Employment Type
Regular
Job Level
Team Leader
Job Shift
Day Job
Job Posting
Apr 17, 2026
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