Senior Stakeholder Manager at Turner & Townsend
- Kigali, Africa, Rwanda
- Full-time
- Department: Infrastructure
Company Description
At Turner & Townsend, we are passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. With more than 22,000 professionals in 247 offices across 62 countries, we help our major global clients deliver ambitious and highly technical projects, providing the skills and insight to improve the way they develop, deliver and operate their physical real estate assets.
Across private and public sectors, our talented professionals provide the most innovative solutions for our clients’ greatest challenges. Our clients value our proactive and client-centric approach, depth of expertise, integrity, and the quality of the work we deliver. As a result, our employees get to work for the top global brands on some of the most exciting projects around the world.
Please visit our website: www.turnerandtownsend.com
Job Description
Main purpose of the role
To drive strategic engagement, alignment, and relationship-building with internal and external partners, including government, clients, and community leaders—to facilitate project success and mitigate risks. To create communication strategies, manage complex negotiations, and resolve conflicts, acting as a crucial liaison between technical teams and high-level stakeholders.
Responsibilities to include:
- Strategy Development: Create and implement comprehensive stakeholder engagement plans and communication strategies.
- Relationship Management: Build and maintain trust with senior-level stakeholders, including clients, government authorities, and partners.
- Conflict Resolution & Negotiation: Act as the escalation point to resolve conflicts regarding project direction or regulatory impacts.
- Risk & Reputation Management: Identify potential stakeholder-related risks, socio-political issues, and reputation threats, developing mitigation strategies.
- Alignment & Communication: Ensure alignment across cross-functional teams and external partners on project goals, scope, and changes.
- Networking & Representation: Represent the company or program at key industry events or regulatory forums.
Qualifications
- Experience: Proven experience managing senior-level stakeholder relationships in large-scale, complex projects (e.g., infrastructure, digital transformation, or government).
- Communication: Excellent verbal and written communication skills to translate complex information for diverse audiences.
- Strategic Thinking: Ability to understand political, regulatory, and operational landscapes.
- Negotiation: Strong influencing and persuasion skills.
- Leadership: Experience working with, influencing, and supporting senior leadership.
- Background in Communications, Public Relations, Project Management, or Business.
- Certifications in change management, project delivery (e.g., PRINCE2, MSP), or stakeholder engagement.
Additional Information
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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
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